Chapter 1 Quality Improvement and Managementġ.3.2 Quality Control and Quality Improvementġ.4.1 Management and Their Responsibilitiesġ.4.3 Risks Associated with Making Bad DecisionsĬhapter 2 Basic Concepts of the Six Sigma MethodologyĢ.2.1 Six Sigma as a Management PhilosophyĢ.2.2 Six Sigma as a Systemic Approach to Problem SolvingĢ.2.3 Six Sigma as a Statistical Standard of QualityĢ.4.1 The Basic Seven Tools and the New Seven ToolsĢ.5.1 Why Do Some Six Sigma Initiatives Fail?Ĭhapter 3 Describing Quantitative and Qualitative Dataģ.2 Classification of Various Types of Dataģ.3.1 Frequency Distribution Tables for Qualitative and Quantitative Dataģ.6 Some Important Probability Distributionsģ.6.2.1 Mean and Standard Deviation of a Hypergeometric Distributionģ.6.3.1 Mean and Standard Deviation of a Poisson DistributionĤ.2.1 Introducing Various Sampling DesignsĤ.3.1 Estimating the Population Mean and Population TotalĤ.3.2 Confidence Interval for the Population Mean and Population TotalĤ.4.1 Estimating the Population Mean and Population TotalĤ.4.2 Confidence Interval for the Population Mean and Population TotalĤ.5.1 Estimating the Population Mean and Population TotalĤ.5.2 Confidence Interval for the Population Mean and Population TotalĤ.6.1 Estimating the Population Mean and Population TotalĤ.6.2 Confidence Interval for the Population Mean and Population TotalĬhapter 5 Phase I Quality Control Charts for Variablesĥ.2 Basic Definition of Quality and Its Benefitsĥ.3.3 Cause-and-Effect (Fishbone or Ishikawa) Diagramsĥ.4.4.2 Special Causes (Assignable Causes)ĥ.4.4.3 Local Actions and Actions on the Systemĥ.4.4.4 Relationship Between Two Types of Variationĥ.4.5.1 Preparation for Using Control Chartsĥ.4.5.3 Rational Samples for control Chartsĥ.4.5.3.2 Operating Characteristic Curve (OC Curve)ĥ.5.3 Interpreting Shewhart X and R Control Chartsĥ.5.4 Extending the Current Control Limits for Future Controlĥ.6 Shewhart X and R Control Charts When the Process Mean and Standard Deviation are Knownĥ.7 Shewhart X and R Control Charts for Individual Observationsĥ.8 Shewhart X and S Control Charts with Equal Sample Sizesĥ.9 Shewhart X and S Control Charts with Variable Sample SizesĬhapter 6 Phase I Control Charts for AttributesĦ.3 The p Chart: Control Charts for Nonconforming Fractions with Constant Sample SizesĦ.3.1 Control Limits for the p Control ChartĦ.3.2 Interpreting the Control Chart for Nonconforming FractionsĦ.4 The p Chart: Control Chart for Nonconforming Fractions with Variable Samples SizesĦ.5 The np Chart: Control Charts for the Number of Nonconforming UnitsĦ.5.1 Control Limits for np Control ChartsĦ.6 The c Control Chart – Control Charts for Nonconformities per SampleĬhapter 7 Phase II Quality Control Charts for Detecting Small Shiftsħ.2 Basic Concepts of CUSUM Control Chartsħ.2.1 CUSUM Control Charts vs.